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Returns Policy

Thank you for choosing and browsing our online store. To make your shopping experience perfect, Here are some questions and answers. 

 HOW CAN I MAKE A RETURN?

If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not.

You can return a product for up to 30 days from the date you received it.

Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt and contact us for a return authorization and the return shipping address.

  • Please contact us for a Return Merchandise Authorization (RMA) number
  • We advise you to use a reputable courier service when returning your goods. Please pack all returns appropriately.
  • Return shipping cost will be paid by the buyer. 

 

  •  HOW DO I PAY?

PayPal is our preferred method of payments it's the quickest, easiest and most secure way to pay for your goods or services online. PayPal offers buyer and seller protection should there be a problem.

  • WHAT IS I DON'T HAVE PAYPAL ACCOUNT? 

If you do not have a PayPal account, to get started and buy your first item with us is very easy. Just click on the 'Buy It Now' button and follow the checkout steps. Select PayPal as the payment method you then will be given a chance to enter your card details into PayPal's secure checkout to pay for your order. Once the payment has been made, you will then be given the opportunity to make your own PayPal account to make paying for your items in the future very easy. 
Should there be a problem with payment please do let us know.

  • IS YOUR WEBSITE SECURE? 

Yes. We comply with the highest level of PCI (Payment Card Industry) standards. Also, we made sure SSL is enabled at all times, so your information is always completely safe.

  • For any question feel free to contact us directly.  

Thank you again and enjoy!

 

Award Winning Knives

The Vos knives have been nominated and won over five times as the best ceramic knife of the year in the USA

USA Fast Shipping

Our warehouse is working seven days a week to send your order no later than 24 hours after payment.

The delivery time is 2-6 business days in the USA.

24/7 Customer Support

We believe that an extraordinary experience starts with outstanding customer support, so our super kind agents are available to you 24 hours a day, seven days a week, for any question.

Lifetime Guarantee

We know that we make our knives with high-quality materials and a super professional process.

Still, things happen while shipping or even using the knife at home. That's why we offer a free lifetime guarantee for our knives, so you will be able to buy with confidence and understand that you made the right move.

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